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'AI shift painful, but will lead to new jobs'

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Salesforce's Arundhati Bhattacharya highlights the emergence of new job roles like unstructured and ML engineers due to the synergy between humans and AI. Salesforce's Agentforce, an autonomous AI application, is enhancing efficiency by handling repetitive tasks and providing objective feedback. Air India has adopted Agentforce to improve its user interface and streamline refund processes, showcasing the platform's impact.

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