Elderly couple misses train, wins refund after 3-year battle in...

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Elderly couple misses train, wins refund after 3-year battle in court

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A senior citizen couple successfully sued South Western Railway after being denied a refund for a train journey they couldn't undertake due to severe overcrowding. The consumer commission ruled in their favor, citing deficiency in service, and ordered a full refund along with compensation for mental agony and litigation costs.

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