Want to be a leader? Start where the system breaks

Want to be a leader? Start where the system breaks — Bill Gates just showed students how

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In a quiet yet powerful gesture, Bill Gates worked a customer service shift at his daughter’s AI fashion startup, Phia, to understand real user experience. His hands-on approach underscored a timeless message for students and young professionals — true leadership begins with humility, empathy, and showing up exactly where the system shows its cracks.

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